This policy explains how Carvidmarine LLC ("Carvid Marine", "we", "us") handles personal data about customers, people who contact us, and visitors to carvidmarine.com. We are the controller of that data.
What we collect
- Account details: name, company, email address, postal address and, for business customers, tax ID.
- Billing records: invoices, payments and refunds. Card numbers are handled by our payment processor and never reach our systems.
- Technical data: IP addresses that log in to our systems, service logs and network flow data used for billing and abuse handling.
- Correspondence: the content of emails and tickets you send us, and messages sent through the contact form on this website.
- Website usage: pages viewed, the referring site, device and browser type, and how you move through the pages, as described under Cookies and analytics below.
We don't collect data about what you store or run on your servers, and we don't look at it except as described in our Terms of Service.
Why we use it
- To deliver and support the services you ordered (performance of a contract).
- To bill you and keep accounting records (legal obligation).
- To investigate abuse reports and protect our network (legitimate interest).
- To answer questions you send us (legitimate interest).
- To see which pages are used and fix what doesn't work on this website (legitimate interest).
We don't sell personal data, and we don't use it for advertising.
Registry records
If you use IP transit or are assigned IP addresses, Regional Internet Registry policy may require us to publish certain details in the public RIPE database, such as an organisation name and abuse contact. We'll tell you before we publish anything about you.
Who processes it for us
We share data only with service providers we need to run the business: our payment processor, our email provider, the platform that hosts this website and its contact form, and the facility operators who host our equipment. Each one processes data under contract and only for that purpose. We disclose data to authorities only when the law requires it.
International transfers
We're a US company running services in the United Kingdom. If your data moves between the UK, the EU and the US, we rely on the safeguards the law requires, such as standard contractual clauses.
How long we keep it
- Billing and tax records: 7 years.
- Account details: for as long as your account is open, then 12 months.
- Service and network logs: 90 days, unless they're part of an open abuse case.
- Support emails and contact form messages: 2 years.
Your rights
Depending on where you live, you can ask to access, correct, delete or export your personal data, or object to how we use it. This includes rights under UK and EU GDPR and US state privacy laws. Email [email protected] and we'll reply within 30 days. You can also complain to your local data protection authority.
Cookies and analytics
This website uses first-party analytics run by our website platform. It records page views, referrers, device type and how pages are used, so we can see what visitors look for and what breaks. It stores one cookie, wa_consent, which remembers your analytics choice for up to six months. We don't use advertising cookies or third-party ad trackers. Fonts are loaded from Google Fonts, which receives your IP address when your browser requests them.
Changes
If we change this policy, we'll update the date at the top. Customers are emailed about material changes.
Contact
Carvidmarine LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA · [email protected]